Refund policy

Returns & Exchanges After Shipment
We are not able to offer returns or exchanges once an order has shipped out.
Products Bought From Retail Stores
Can I return a Bubble product that I purchased from a retail store through hellobubble.com?
If you would like to return a product purchased from one of our retailers, please contact them directly for assistance and information regarding their return policy. We do not accept returns through hellobubble.com.
Damaged, Missing or Incorrect Orders
Please note that all order issues must be reported within 14 days of delivery.
You will need to submit: your original order/confirmation number, your best shipping address, the products you did receive, photos of damaged items and the 4‑digit batch code on product bottle.
Once we receive your email, we’ll get your correct order sent ASAP.
Contact email: love@hellobubble.com
Replacement will be provided instead of refund.
Amazon Purchase Exception
For all sales on the Amazon platform, the Bubble brand offers a 45‑day Satisfaction Guarantee which will NOT be honored without provision of valid proof of purchase directly from the Fortress Brand Amazon storefront. This guarantee does not apply to orders placed on our official website.
Order Cancellation (Before Shipment)
Orders process quickly (usually within 1 business day). You may email customer service to attempt to cancel your order before it ships. Once shipped, cancellation is no longer available.
Final‑sale Limited‑edition Apparel
Some limited‑collaboration apparel items are marked “All sales are final” on product pages, no returns or exchanges are permitted.
Quick summary block (for reference)
No returns / exchanges after order ships from official site.
Report shipping‑related problems within 14 days after delivery for replacement support.
Retail‑bought goods go back to retailer, not bubble official site.
45‑day satisfaction guarantee only for valid Amazon store purchases.
Cancel order only possible before shipment.
Contact: love@hellobubble.com